Grantham's

The challenge

During the COVID-19 pandemic, Grantham's needed a straightforward way to manage high demand for Christmas orders. The initial brief was simple: create an online order form that customers could use instead of relying on more manual methods.

The solution proved successful enough to become a permanent part of the business. What started as a seasonal order form evolved into a year-round Click & Collect service, with a dedicated Christmas offering returning each year.

As the business grew, so did the importance of the service.

Growing with the business

In 2026, Grantham's moved into larger premises at Alderley Park and introduced Square as its new point-of-sale system.

The team wanted to retain Click & Collect, but faced a particular challenge: Square's standard online shop did not meet the business's requirement to sell products by weight.

Rather than compromise how the shop operated, I completely redeveloped the custom Click & Collect e-commerce website to work alongside the new system.

This included creating an operational service and dashboard to synchronise product information and stock levels between Square and the e-commerce platform, supporting both the customer-facing experience and the practical requirements of running the shop.

The outcome

The original Click & Collect service is credited by the Grantham's team with helping the business through a difficult period and contributing to its subsequent growth.

The redeveloped platform is now live and used by customers, combining the established Click & Collect service with a broader range of online ordering options.

Alongside the main shop, I developed two further bespoke features:

• Events booking: a custom experience for exploring and booking events. View events (opens in a new tab).
• Hamper ordering: a dedicated online ordering experience for the business's hamper offering. View hampers (opens in a new tab).

Behind the website, a custom operational service and dashboard synchronise product information and stock levels with Square, helping the team manage the relationship between its physical shop and online services.

What began as a seasonal order form has become a wider digital platform that has evolved alongside the business.

It's an example of how I like to work: start with the problem in front of you, build what's appropriate, and adapt the solution as the business changes.